Thing 11

We have been using IM to answer questions from customers for a few weeks now, but I am not sure how well it has caught on. I have done it several times and haven't had any "real customer" questions yet. It seems to me if people have access to the internet they would use that to try to locate the information they are looking for. Perhaps that is why we have't had as many questions. Of course we are there ready to go if they cannot locate what they are looking for.